Dispatch Science
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Knowledge base
User Guides
Getting Started on the Support Portal
3
Navigate through the Support Portal
Activate your account
Create, Update and View a Support Ticket
Orders
5
Create Order in Back Office for CSR
Account User - Import Orders using Standard Mapping File
Recurring Orders
Route Management
Import Orders Using Standard Mapping File
Drivers
2
Driver Creation
Driver Settlements
Administration
0
Accounts
9
Account User Defined Fields
Standard Invoice templates
Add Item Workflow
Notification Template
How to verify if a SMS Notification will require more than one segment
View all 9
Pricing
2
Pricing and Rate Tables
Service Level Setup
Dispatching
4
Optimization and Auto Dispatch Troubleshooting Guide - On-Demand
Route Container Statuses
Grid-Based Dispatch Board
Dispatch Board Routes
Settings
9
Holiday Setup
Extra Fee Setup
Content Template
High level structure for Tenant - Company - Account
Parcel Types
View all 9
Customer Portal
10
Customer Portal Getting Started Guide: Table of Contents
Introduction
Your Dashboard
How to Book an Order
How to Work Faster by Using Order Templates
View all 10
Delivery App
7
User Guide Menu
Introduction
Android Installation, Login and Device Setup
iOS Installation, Login and Device Setup
First Time: Verifying your Settings
View all 7
Driver App
1
Install the Driver App
Device (Scanner and Phone) Setups and Information
3
Dispatch Science Supported Browsers/OS/Android/Scanners
Setting Up and Using the Symbol CS3070 Scanner
Setting up the TC26 and TC77 Scanner
Exporting Data from DS
2
OData
OData Status ID Definition
Batch Update Tool
2
Install Dispatch Science Batch Tool
Batch Update Tool
API
0
User Interface
0
Self-Serve
1
Basic Self-Serve Order Creation & Modification
Dispatch Science Release Notes
Release Version 1.58 - To be released June 13 2023
2
New Features for Release 1.58
Bug Fixes for Version 1.58
Release Version 1.57 - Released May 15th 2023
2
New Features for Release 1.57
Bug Fixes for Version 1.57
Release Version 1.56 - Released April 4th 2023
2
New Features for Release 1.56
Bug Fixes for Version 1.56
Release Version 1.55 - Released March 6 2023
2
New Features Release 1.55
Bug Fixes for Release 1.55
Release Version 1.54 - Released February 13 2023
2
New Features for Release 1.54
Bug Fixes For Release 1.54
Release Version 1.53 - Released on December 14 2022
2
New Features for Release 1.53
Bug Fixes For Release 1.53
Release Version 1.52 - Released on November 7 2022
2
New Features for Release 1.52
Bug Fixes For Release 1.52
Release Version 1.51 - Released on October 18 2022
2
New Features for Release 1.51
Bug Fixes For Release 1.51
Release Version 1.50 - Released September 14 2022
2
New Features for Release 1.50
Bug Fixes For Release 1.50
Release Version 1.49 - Released August 16 2022
2
New Features for Release 1.49
Bug Fixes For Release 1.49
Release Version 1.48 - Released July 5 2022
2
New Features for Release 1.48
Bug Fixes For Release 1.48
Release Version 1.47 - Released June 1 2022
2
New Features for Release 1.47
Bug Fixes For Release 1.47
Release Version 1.46 - Released May 3 2022
2
New Features for Release 1.46
Bug Fixes for Release 1.46
Release Version 1.45 - Released April 4, 2022
2
New Features for Release 1.45
Bug Fixes for Release 1.45
Release Version 1.44 - Released Feb 21, 2022
2
New Features for Release 1.44
Bug Fixes for Release 1.44
Release Version 1.43 - Released January 31, 2022
2
New Features for Release 1.43
Bug Fixes for Release 1.43
Release Version 1.42 - Released December 15 2021
2
New Features for Release 1.42
Bug Fixes for Release 1.42
Release Version 1.41 - Released Late November 2021
1
New features for Release 1.41
Release Version 1.40 - Released November 9, 2021
2
New Features for Release 1.40
Bug Fixes for Release 1.40
Release Version 1.39 - Released September 28
2
New Features for Release 1.39
Bug Fixes for Release 1.39
Release Version 1.38 - Released September 7, 2021
2
New Features for Release 1.38
Bug Fixes for Release 1.38
Release Version 1.36 - Released July 13, 2021
2
New Features for Release 1.36
Bug Fixes for Release 1.36
Release Version 1.35 - Released June 9 2021
2
New Features for Release 1.35
Bug Fixes for Release 1.35
Release Version 1.34 - Released May 10, 2021
2
New Features for Release 1.34
Bug Fixes for Release 1.34
Release Version 1.33 - Released March 11, 2021
2
New Features for Release 1.33
Bug fixes for Release 1.33
Release Version 1.32 - Released February 25, 2021
2
New Features for Release 1.32
Bug Fixes for Release 1.32
Release Version 1.31 - Released January 17, 2020
2
New Features for Release 1.31
Bug Fixes for Release 1.31
Release Version 1.30 - Released, 1st week of December
2
New Features for Release 1.30
Bug Fixes for Release 1.30
Release Version 1.29 - Released November 13 2020
2
New Features for Release 1.29
Bug Fixes for Release 1.29
Release Version 1.28 - Released November 2 2020
2
New Features for Release 1.28
Bug Fixes for Release 1.28
Release Version 1.27 - Released September 2020
2
New Features for Release 1.27
Bug Fixes for Release 1.27
Release Version 1.26 - Released August 28 2020
2
New Features for Release 1.26
Bug Fixes for Release 1.26
Release Version 1.25 - Released July 15 2020
2
New Features for Release 1.25
Bug Fixes for Release 1.25
Release Version 1.24 - Released June 23 2020
2
New Features for Release 1.24
Bug Fixes for Release 1.24
Release Version 1.23 - Released June 9 2020
2
Bug Fixes for Release 1.23
New Features for Release 1.23
Release Version 1.22 - Released May 20 2020
2
Bug Fixes for Release 1.22
New Features for Release 1.22
Release Version 1.21 - Released April 9 2020
2
Bug Fixes for Release 1.21
New Features for Release 1.21
Release Version 1.20 - Released March 18 2020
2
Bug Fixes for Release 1.20
New Features for Release 1.20
Release version 1.19 - Released February 21 2020
2
Bug Fixes for Release 1.19
New Features for Release 1.19
Release version 1.18 - Released February 5 2020
1
New Features for Release 1.18
Release version 1.17 - Release January 22 2020
2
New Features for Release 1.17
Bug Fixes for Release 1.17
Release version 1.15 - Released December 10 2019
2
Bug Fixes for Release 1.15
New Features for Release 1.15
Release version 1.14 - Released November 6 2019
2
Bug Fixes for Release 1.14
New Features for Release 1.14
Release version 1.13 - Released October 17 2019
2
Bug Fixes for Release 1.13
New Features for Release 1.13
Release version 1.12 - Released September 17 2019
2
New Features for Release 1.12
Bug Fixes for Release 1.12
Release version 1.11 - Released August 6 2019
2
New Features for Release 1.11
Bug Fixes for Release 1.11
Release version 1.10 - Released July 2 2019
2
New Features for Release 1.10
Bug Fixes for Release 1.10
Release version 1.9 - May 14 2019
1
Bug Fixes for Release 1.9
Release version 1.8 - May 7 2019
2
New Features for Release 1.8
Bug Fixes for Release 1.8
Release version 1.7 - April 24 2019
2
New Features for Release 1.7
Bug Fixes for Release 1.7
Release version 1.6 - April 2 2019
2
New Features for Release 1.6
Bug Fixes for Release 1.6
Release version 1.5 - February 12 2019
2
New Features for Release 1.5
Bug Fixes for Release 1.5
Release version 1.4 - January 21 2019
2
New Features for Release 1.4
Bug Fixes for Release 1.4
Release version 1.3 - January 3 2019
2
New Features for Release 1.3
Bug Fixes for Release 1.3
Release version 1.2 - December 14 2018
2
New Features for Release 1.2
Bug Fixes for Release 1.2
Release version 1.1 - October 22 2018
2
New Features for Release 1.1
Bug Fixes for Release 1.1
Release version 1.0 - September 11 2018
2
New Features for Release 1.0
Bug Fixes for Release 1.0
App Release Notes
21
Release notes for version 1.38.770
Release notes for Driver app version 1.33.720
Release Notes for Driver App version 1.31.710
Release Notes for Driver App Version 1.25.687
Release Notes for Driver App version 1.23.668
View all 21
DS Driver App Release Notes
1.57
1
What's New
1.56
1
What's New
1.55
1
What's New
1.53
1
What's new
1.51
1
What's new
1.50
1
What's new
1.49
1
What's new
1.48
1
What's New
1.47
1
What's New
1.46
1
What's new
User Guide
13
User Guide Menu
The Dispatch Science Driver App is here to make your work easier
Android Installation, Login and Device Setup
iOS Installation, Login and Device Setup
Getting to Know Your Driver App
View all 13
1.45
1
What's new
1.44
1
What's new
1.43
1
What's new
1.42
1
What's new
1.40
1
What's New
1.38
1
What's New
1.34
1
What's New
1.33
1
What's New
1.31
1
What's new
Guía del usuario
0
Internal Consulting Guide to Implementations
Transactions
0
Internal DS Guides
DS Tool Guides
0
Onboarding
1
Configure an Instance: Company to Invoice
Release Notes Videos
Release Notes Videos 1.36 - 1.44
1
Release Notes Videos 1.36 - 1.44
FAQ
FAQ (DS)
14
Cannot edit an order from the Order List
Setting up ID
Adjustments and Deductions not showing on the Driver Settlement
When creating an order, suggestions are not presented as I type the delivery address
My order shows an incorrect price when using a price list by zone,
View all 14
FAQ (Driver App)
4
Driver is logged in the Driver App but is not locating on the Dispatch Board
Driver does not show on the Dispatch Board but he is on duty
Driver App displays incorrect time on orders
What is sent to each Map type in Driver App?
Help Desk Software
by Freshdesk Support Desk