Dispatch Science

Getting Started on the Support Portal 3

• Activate your account
• Navigate through the Support Portal
• Create, Update and View a Support Ticket

Getting Started on Dispatch Science 3

• Dispatch Science Supported Browsers/OS/Android
• Pricing and Rate Tables
• Install the Driver App

Auto-Dispatch Rules 0

Creating Orders 2

• Create Order in Back Office for CSR
• Create Order for Account Users and Admins

Driver Settlements 1

• Driver Settlements

Holiday, Off Hours and Day Off Setup 3

• Holiday Setup
• Extra Fee Setup
• Service Level Setup

OData Information 0

Parcel Types 1

• Parcel Types

Recurring Orders 1

• Recurring Orders

Routes 0

Transactions 1

• Transactions

Workflows and User Defined Fields on Orders 4

• User Defined Fields
• Add Item Workflow
• Delivery Workflow
• Pickup Workflow

Card and Grid Dispatch Boards 1

• Grid-Based Dispatch Board

Order Status Mass Update Tool 0

FAQ (Orders) 8

• Cannot edit an order from the Order List
• When creating an order, suggestions are not presented as I type the delivery address
• My order shows an incorrect price when using a price list by zone,
• My order shows as invalid on my Dispatch Board
• Tracking page or Dispatch Board showing incorrect time

See all 8 articles

FAQ (Driver App) 3

• Driver is logged in the Driver App but is not locating on the Dispatch Board
• Driver does not show on the Dispatch Board but he is on duty
• Driver App displays incorrect time on orders

Importing Orders 1

• Import Orders using Standard Mapping File

Setup Dispatch Science 1

• Setting up ID

Transactions and Settlements 1

• Adjustments and Deductions not showing on the Driver Settlement

App Release Notes 16

• Release Notes for Driver App version 1.21.649
• Release Notes for Driver App version 1.19.639
• Release Notes for Driver App version 1.18.630
• Release Notes for Driver App version 1.17.628
• Release Notes for Driver App version 1.13.619/1.13.620

See all 16 articles

Release Version 1.24 - Released June 23 2020 2

• New Features for Release 1.24
• Bug Fixes for Release 1.24

Release Version 1.23 - Released June 9 2020 2

• Bug Fixes for Release 1.23
• New Features for Release 1.23

Release Version 1.22 - Released May 20 2020 2

• Bug Fixes for Release 1.22
• New Features for Release 1.22

Release Version 1.21 - Released April 9 2020 2

• Bug Fixes for Release 1.21
• New Features for Release 1.21

Release Version 1.20 - Released March 18 2020 2

• Bug Fixes for Release 1.20
• New Features for Release 1.20

Release version 1.19 - Released February 21 2020 2

• Bug Fixes for Release 1.19
• New Features for Release 1.19

Release version 1.18 - Released February 5 2020 1

• New Features for Release 1.18

Release version 1.17 - Release January 22 2020 2

• New Features for Release 1.17
• Bug Fixes for Release 1.17

Release version 1.15 - Released December 10 2019 2

• Bug Fixes for Release 1.15
• New Features for Release 1.15

Release version 1.14 - Released November 6 2019 2

• Bug Fixes for Release 1.14
• New Features for Release 1.14

Release version 1.13 - Released October 17 2019 2

• Bug Fixes for Release 1.13
• New Features for Release 1.13

Release version 1.12 - Released September 17 2019 2

• New Features for Release 1.12
• Bug Fixes for Release 1.12

Release version 1.11 - Released August 6 2019 2

• New Features for Release 1.11
• Bug Fixes for Release 1.11

Release version 1.10 - Released July 2 2019 2

• New Features for Release 1.10
• Bug Fixes for Release 1.10

Release version 1.9 - May 14 2019 1

• Bug Fixes for Release 1.9

Release version 1.8 - May 7 2019 2

• New Features for Release 1.8
• Bug Fixes for Release 1.8

Release version 1.7 - April 24 2019 2

• New Features for Release 1.7
• Bug Fixes for Release 1.7

Release version 1.6 - April 2 2019 2

• New Features for Release 1.6
• Bug Fixes for Release 1.6

Release version 1.5 - February 12 2019 2

• New Features for Release 1.5
• Bug Fixes for Release 1.5

Release version 1.4 - January 21 2019 2

• New Features for Release 1.4
• Bug Fixes for Release 1.4

Release version 1.3 - January 3 2019 2

• New Features for Release 1.3
• Bug Fixes for Release 1.3

Release version 1.2 - December 14 2018 2

• New Features for Release 1.2
• Bug Fixes for Release 1.2

Release version 1.1 - October 22 2018 2

• New Features for Release 1.1
• Bug Fixes for Release 1.1

Release version 1.0 - September 11 2018 2

• New Features for Release 1.0
• Bug Fixes for Release 1.0

Release version 1.10 - To be released February 2020 0