Dispatch Science

Getting Started on the Support Portal 3

• Activate your account
• Navigate through the Support Portal
• Create, Update and View a Support Ticket

Getting Started on Dispatch Science 3

• Dispatch Science Supported Browsers/OS/Android
• Pricing and Rate Tables
• Install the Driver App

Creating Orders 2

• Create Order in Back Office for CSR
• Create Order for Account Users and Admins

FAQ (Orders) 7

• Cannot edit an order from the Order List
• When creating an order, suggestions are not presented as I type the delivery address
• My order shows an incorrect price when using a price list by zone,
• My order shows as invalid on my Dispatch Board
• Tracking page or Dispatch Board showing incorrect time

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FAQ (Driver App) 3

• Driver is logged in the Driver App but is not locating on the Dispatch Board
• Driver does not show on the Dispatch Board but he is on duty
• Driver App displays incorrect time on orders

Importing Orders 1

• Import Orders using Standard Mapping File

Setup Dispatch Science 1

• Setting up ID

Login and Reset Password 0

Back Office for CSRs 0

App Release Notes 12

• Release Notes for Driver App version 1.13.619/1.13.620
• Release Notes for Driver App version 1.11.545
• Release Notes for Driver App version 1.11.534
• Release Notes for Driver App version 1.11.523
• Release Notes for Driver App version 1.11.479

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Release version 1.15 - to be released mid December 0

Release version 1.14 - Released November 6 2019 3

• Bug Fixes for Release 1.14
• New Features for Release 1.14
• Driver Settlements

Release version 1.13 - Released October 17 2019 3

• Bug Fixes for Release 1.13
• New Features for Release 1.13
• Transactions

Release version 1.12 - Released September 17 2019 2

• New Features for Release 1.12
• Bug Fixes for Release 1.12

Release version 1.11 - Released August 6 2019 2

• New Features for Release 1.11
• Bug Fixes for Release 1.11

Release version 1.10 - Released July 2 2019 3

• New Features for Release 1.10
• Bug Fixes for Release 1.10
• Parcel Types

Release version 1.9 - May 14 2019 1

• Bug Fixes for Release 1.9

Release version 1.8 - May 7 2019 2

• New Features for Release 1.8
• Bug Fixes for Release 1.8

Release version 1.7 - April 24 2019 2

• New Features for Release 1.7
• Bug Fixes for Release 1.7

Release version 1.6 - April 2 2019 2

• New Features for Release 1.6
• Bug Fixes for Release 1.6

Release version 1.5 - February 12 2019 2

• New Features for Release 1.5
• Bug Fixes for Release 1.5

Release version 1.4 - January 21 2019 2

• New Features for Release 1.4
• Bug Fixes for Release 1.4

Release version 1.3 - January 3 2019 2

• New Features for Release 1.3
• Bug Fixes for Release 1.3

Release version 1.2 - December 14 2018 2

• New Features for Release 1.2
• Bug Fixes for Release 1.2

Release version 1.1 - October 22 2018 2

• New Features for Release 1.1
• Bug Fixes for Release 1.1

Release version 1.0 - September 11 2018 2

• New Features for Release 1.0
• Bug Fixes for Release 1.0