Dispatch Science
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Knowledge base
Getting Started
Getting Started on the Support Portal
3
Activate your account
Navigate through the Support Portal
Create, Update and View a Support Ticket
Getting Started on Dispatch Science
3
Dispatch Science Supported Browsers/OS/Android/Scanners
Pricing and Rate Tables
Install the Driver App
User Guides
Creating Orders
2
Create Order in Back Office for CSR
Create Order for Account Users and Admins
Managing Driver Settlements
1
Driver Settlements
Setting-up Holidays, Off Hours and Day Off Schedules
3
Holiday Setup
Extra Fee Setup
Service Level Setup
Managing Parcel Types
1
Parcel Types
Creating Reports with OData Information
1
Extracting Information from Dispatch Science to Excel using OData
Setting-up Recurring Orders
1
Recurring Orders
Transactions
1
Transactions
Workflows and User Defined Fields on Orders
4
User Defined Fields
Add Item Workflow
Delivery Workflow
Pickup Workflow
Dispatching with the Card and Grid Dispatch Boards
1
Grid-Based Dispatch Board
Order Status Mass Update Tool
2
Install Dispatch Science Batch Tool
Batch Update Tool
Optimization and Auto-Dispatch Troubleshooting guide
1
Optimization and Auto Dispatch Troubleshooting Guide - On-Demand
Notification Templates
2
Content Template
Notification Template
Scanner Setup
2
Setting Up and Using the Symbol CS3070 Scanner
Setting up the TC26 and TC77 Scanner
Customer Portal Getting Started User Guide
9
Customer Portal Getting Started Guide: Table of Contents
Introduction
Your Dashboard
How to Book an Order
How to Work Faster by Using Order Templates
View all 9
FAQ
FAQ (Orders)
13
Cannot edit an order from the Order List
When creating an order, suggestions are not presented as I type the delivery address
My order shows an incorrect price when using a price list by zone,
My order shows as invalid on my Dispatch Board
Tracking page or Dispatch Board showing incorrect time
View all 13
FAQ (Driver App)
4
Driver is logged in the Driver App but is not locating on the Dispatch Board
Driver does not show on the Dispatch Board but he is on duty
Driver App displays incorrect time on orders
What is sent to each Map type in Driver App?
Importing Orders
2
Import Orders using Standard Mapping File
Account User - Import Orders using Standard Mapping File
Setup Dispatch Science
1
Setting up ID
Transactions and Settlements
1
Adjustments and Deductions not showing on the Driver Settlement
Miscellaneous
3
OData Status ID Definition
How to verify if a SMS Notification will require more than one segment
Route Container Statuses
Release Notes
App Release Notes
21
Release notes for version 1.38.770
Release notes for Driver app version 1.33.720
Release Notes for Driver App version 1.31.710
Release Notes for Driver App Version 1.25.687
Release Notes for Driver App version 1.23.668
View all 21
Release Version 1.48 - Released July 5 2022
2
New Features for Release 1.48
Bug Fixes For Release 1.48
Release Version 1.47 - Released June 1 2022
2
New Features for Release 1.47
Bug Fixes For Release 1.47
Release Version 1.46 - Released May 3 2022
2
New Features for Release 1.46
Bug Fixes for Release 1.46
Release Version 1.45 - Released April 4, 2022
2
New Features for Release 1.45
Bug Fixes for Release 1.45
Release Version 1.44 - Released Feb 21, 2022
2
New Features for Release 1.44
Bug Fixes for Release 1.44
Release Version 1.43 - Released January 31, 2022
2
New Features for Release 1.43
Bug Fixes for Release 1.43
Release Version 1.42 - Released December 15 2021
2
New Features for Release 1.42
Bug Fixes for Release 1.42
Release Version 1.41 - Released Late November 2021
1
New features for Release 1.41
Release Version 1.40 - Released November 9, 2021
2
New Features for Release 1.40
Bug Fixes for Release 1.40
Release Version 1.39 - Released September 28
2
New Features for Release 1.39
Bug Fixes for Release 1.39
Release Version 1.38 - Released September 7, 2021
2
New Features for Release 1.38
Bug Fixes for Release 1.38
Release Version 1.36 - Released July 13, 2021
2
New Features for Release 1.36
Bug Fixes for Release 1.36
Release Version 1.35 - Released June 9 2021
2
New Features for Release 1.35
Bug Fixes for Release 1.35
Release Version 1.34 - Released May 10, 2021
2
New Features for Release 1.34
Bug Fixes for Release 1.34
Release Version 1.33 - Released March 11, 2021
2
New Features for Release 1.33
Bug fixes for Release 1.33
Release Version 1.32 - Released February 25, 2021
2
New Features for Release 1.32
Bug Fixes for Release 1.32
Release Version 1.31 - Released January 17, 2020
2
New Features for Release 1.31
Bug Fixes for Release 1.31
Release Version 1.30 - Released, 1st week of December
2
New Features for Release 1.30
Bug Fixes for Release 1.30
Release Version 1.29 - Released November 13 2020
2
New Features for Release 1.29
Bug Fixes for Release 1.29
Release Version 1.28 - Released November 2 2020
2
New Features for Release 1.28
Bug Fixes for Release 1.28
Release Version 1.27 - Released September 2020
2
New Features for Release 1.27
Bug Fixes for Release 1.27
Release Version 1.26 - Released August 28 2020
2
New Features for Release 1.26
Bug Fixes for Release 1.26
Release Version 1.25 - Released July 15 2020
2
New Features for Release 1.25
Bug Fixes for Release 1.25
Release Version 1.24 - Released June 23 2020
2
New Features for Release 1.24
Bug Fixes for Release 1.24
Release Version 1.23 - Released June 9 2020
2
Bug Fixes for Release 1.23
New Features for Release 1.23
Release Version 1.22 - Released May 20 2020
2
Bug Fixes for Release 1.22
New Features for Release 1.22
Release Version 1.21 - Released April 9 2020
2
Bug Fixes for Release 1.21
New Features for Release 1.21
Release Version 1.20 - Released March 18 2020
2
Bug Fixes for Release 1.20
New Features for Release 1.20
Release version 1.19 - Released February 21 2020
2
Bug Fixes for Release 1.19
New Features for Release 1.19
Release version 1.18 - Released February 5 2020
1
New Features for Release 1.18
Release version 1.17 - Release January 22 2020
2
New Features for Release 1.17
Bug Fixes for Release 1.17
Release version 1.15 - Released December 10 2019
2
Bug Fixes for Release 1.15
New Features for Release 1.15
Release version 1.14 - Released November 6 2019
2
Bug Fixes for Release 1.14
New Features for Release 1.14
Release version 1.13 - Released October 17 2019
2
Bug Fixes for Release 1.13
New Features for Release 1.13
Release version 1.12 - Released September 17 2019
2
New Features for Release 1.12
Bug Fixes for Release 1.12
Release version 1.11 - Released August 6 2019
2
New Features for Release 1.11
Bug Fixes for Release 1.11
Release version 1.10 - Released July 2 2019
2
New Features for Release 1.10
Bug Fixes for Release 1.10
Release version 1.9 - May 14 2019
1
Bug Fixes for Release 1.9
Release version 1.8 - May 7 2019
2
New Features for Release 1.8
Bug Fixes for Release 1.8
Release version 1.7 - April 24 2019
2
New Features for Release 1.7
Bug Fixes for Release 1.7
Release version 1.6 - April 2 2019
2
New Features for Release 1.6
Bug Fixes for Release 1.6
Release version 1.5 - February 12 2019
2
New Features for Release 1.5
Bug Fixes for Release 1.5
Release version 1.4 - January 21 2019
2
New Features for Release 1.4
Bug Fixes for Release 1.4
Release version 1.3 - January 3 2019
2
New Features for Release 1.3
Bug Fixes for Release 1.3
Release version 1.2 - December 14 2018
2
New Features for Release 1.2
Bug Fixes for Release 1.2
Release version 1.1 - October 22 2018
2
New Features for Release 1.1
Bug Fixes for Release 1.1
Release version 1.0 - September 11 2018
2
New Features for Release 1.0
Bug Fixes for Release 1.0
Driver App
UserGuide
13
User Guide Menu
The Dispatch Science Driver App is here to make your work easier
Android Installation, Login and Device Setup
iOS Installation, Login and Device Setup
Getting to Know Your Driver App
View all 13
1.48
1
What's New
1.47
1
What's New
1.46
1
What's new
1.45
1
What's new
1.44
1
What's new
1.43
1
What's new
1.42
1
What's new
1.40
1
What's New
1.38
1
What's New
1.31
1
What's new
1.33
1
What's New
1.34
1
What's New
Delivery App
Delivery App User Guide
7
User Guide Menu
Introduction
Android Installation, Login and Device Setup
iOS Installation, Login and Device Setup
First Time: Verifying your Settings
View all 7
Report and Batch File Templates
Invoice Templates
1
Standard Invoice templates
Help Desk Software
by Freshdesk Support Desk