Dispatch Science

Getting Started on the Support Portal 3

• Activate your account
• Navigate through the Support Portal
• Create, Update and View a Support Ticket

Getting Started on Dispatch Science 3

• Dispatch Science Supported Browsers/OS/Android
• Pricing and Rate Tables
• Install the Driver App

Managing Auto-Dispatch Rules 0

Creating Orders 2

• Create Order in Back Office for CSR
• Create Order for Account Users and Admins

Managing Driver Settlements 1

• Driver Settlements

Setting-up Holidays, Off Hours and Day Off Schedules 3

• Holiday Setup
• Extra Fee Setup
• Service Level Setup

Managing Parcel Types 1

• Parcel Types

Creating Reports with OData Information 1

• Extracting Information from Dispatch Science to Excel using OData

Setting-up Recurring Orders 1

• Recurring Orders

How to Manage Routes 0

Transactions 1

• Transactions

Workflows and User Defined Fields on Orders 4

• User Defined Fields
• Add Item Workflow
• Delivery Workflow
• Pickup Workflow

Dispatching with the Card and Grid Dispatch Boards 1

• Grid-Based Dispatch Board

Order Status Mass Update Tool 2

• Install Dispatch Science Batch Tool
• Batch Update Tool

Optimization and Auto-Dispatch Troubleshooting guide 1

• Optimization and Auto Dispatch Troubleshooting Guide - On-Demand

Notification Templates 2

• Content Template
• Notification Template

Scanner Setup 1

• Setting Up and Using the Symbol CS3070 Scanner

Customer Portal Getting Started User Guide 9

• Customer Portal Getting Started Guide: Table of Contents
• Introduction
• Your Dashboard
• How to Book an Order
• How to Work Faster by Using Order Templates

See all 9 articles

FAQ (Orders) 10

• Cannot edit an order from the Order List
• When creating an order, suggestions are not presented as I type the delivery address
• My order shows an incorrect price when using a price list by zone,
• My order shows as invalid on my Dispatch Board
• Tracking page or Dispatch Board showing incorrect time

See all 10 articles

FAQ (Driver App) 3

• Driver is logged in the Driver App but is not locating on the Dispatch Board
• Driver does not show on the Dispatch Board but he is on duty
• Driver App displays incorrect time on orders

Importing Orders 2

• Import Orders using Standard Mapping File
• Account User - Import Orders using Standard Mapping File

Setup Dispatch Science 1

• Setting up ID

Transactions and Settlements 1

• Adjustments and Deductions not showing on the Driver Settlement

Miscellaneous 2

• OData Status ID Definition
• How to verify if a SMS Notification will require more than one segment

App Release Notes 21

• Release notes for version 1.38.770
• Release notes for Driver app version 1.33.720
• Release Notes for Driver App version 1.31.710
• Release Notes for Driver App Version 1.25.687
• Release Notes for Driver App version 1.23.668

See all 21 articles

Release Version 1.39 - Planned for release september 21, 2021 1

• New Features for Release 1.39

Release Version 1.38 - Released September 7, 2021 2

• New Features for Release 1.38
• Bug Fixes for Release 1.38

Release Version 1.36 - Released July 13, 2021 2

• New Features for Release 1.36
• Bug Fixes for Release 1.36

Release Version 1.35 - Released June 9 2021 2

• New Features for Release 1.35
• Bug Fixes for Release 1.35

Release Version 1.34 - Released May 10, 2021 2

• New Features for Release 1.34
• Bug Fixes for Release 1.34

Release Version 1.33 - Released March 11, 2021 2

• New Features for Release 1.33
• Bug fixes for Release 1.33

Release Version 1.32 - Released February 25, 2021 2

• New Features for Release 1.32
• Bug Fixes for Release 1.32

Release Version 1.31 - Released January 17, 2020 2

• New Features for Release 1.31
• Bug Fixes for Release 1.31

Release Version 1.30 - Released, 1st week of December 2

• New Features for Release 1.30
• Bug Fixes for Release 1.30

Release Version 1.29 - Released November 13 2020 2

• New Features for Release 1.29
• Bug Fixes for Release 1.29

Release Version 1.28 - Released November 2 2020 2

• New Features for Release 1.28
• Bug Fixes for Release 1.28

Release Version 1.27 - Released September 2020 2

• New Features for Release 1.27
• Bug Fixes for Release 1.27

Release Version 1.26 - Released August 28 2020 2

• New Features for Release 1.26
• Bug Fixes for Release 1.26

Release Version 1.25 - Released July 15 2020 2

• New Features for Release 1.25
• Bug Fixes for Release 1.25

Release Version 1.24 - Released June 23 2020 2

• New Features for Release 1.24
• Bug Fixes for Release 1.24

Release Version 1.23 - Released June 9 2020 2

• Bug Fixes for Release 1.23
• New Features for Release 1.23

Release Version 1.22 - Released May 20 2020 2

• Bug Fixes for Release 1.22
• New Features for Release 1.22

Release Version 1.21 - Released April 9 2020 2

• Bug Fixes for Release 1.21
• New Features for Release 1.21

Release Version 1.20 - Released March 18 2020 2

• Bug Fixes for Release 1.20
• New Features for Release 1.20

Release version 1.19 - Released February 21 2020 2

• Bug Fixes for Release 1.19
• New Features for Release 1.19

Release version 1.18 - Released February 5 2020 1

• New Features for Release 1.18

Release version 1.17 - Release January 22 2020 2

• New Features for Release 1.17
• Bug Fixes for Release 1.17

Release version 1.15 - Released December 10 2019 2

• Bug Fixes for Release 1.15
• New Features for Release 1.15

Release version 1.14 - Released November 6 2019 2

• Bug Fixes for Release 1.14
• New Features for Release 1.14

Release version 1.13 - Released October 17 2019 2

• Bug Fixes for Release 1.13
• New Features for Release 1.13

Release version 1.12 - Released September 17 2019 2

• New Features for Release 1.12
• Bug Fixes for Release 1.12

Release version 1.11 - Released August 6 2019 2

• New Features for Release 1.11
• Bug Fixes for Release 1.11

Release version 1.10 - Released July 2 2019 2

• New Features for Release 1.10
• Bug Fixes for Release 1.10

Release version 1.9 - May 14 2019 1

• Bug Fixes for Release 1.9

Release version 1.8 - May 7 2019 2

• New Features for Release 1.8
• Bug Fixes for Release 1.8

Release version 1.7 - April 24 2019 2

• New Features for Release 1.7
• Bug Fixes for Release 1.7

Release version 1.6 - April 2 2019 2

• New Features for Release 1.6
• Bug Fixes for Release 1.6

Release version 1.5 - February 12 2019 2

• New Features for Release 1.5
• Bug Fixes for Release 1.5

Release version 1.4 - January 21 2019 2

• New Features for Release 1.4
• Bug Fixes for Release 1.4

Release version 1.3 - January 3 2019 2

• New Features for Release 1.3
• Bug Fixes for Release 1.3

Release version 1.2 - December 14 2018 2

• New Features for Release 1.2
• Bug Fixes for Release 1.2

Release version 1.1 - October 22 2018 2

• New Features for Release 1.1
• Bug Fixes for Release 1.1

Release version 1.0 - September 11 2018 2

• New Features for Release 1.0
• Bug Fixes for Release 1.0

Release version 1.10 - To be released February 2020 0

UserGuide 13

• User Guide Menu
• The Dispatch Science Driver App is here to make your work easier
• Android Installation, Login and Device Setup
• iOS Installation, Login and Device Setup
• Getting to Know Your Driver App

See all 13 articles

Guía del usuario 0

1.31 1

• What's new

1.33 1

• What's New

1.34 1

• What's New

1.38 1

• What's New

Delivery App User Guide 7

• User Guide Menu
• Introduction
• Android Installation, Login and Device Setup
• iOS Installation, Login and Device Setup
• First Time: Verifying your Settings

See all 7 articles

1.01 0

Invoice Templates 1

• Standard Invoice templates