Dispatch Science

Getting Started on the Support Portal 3

• Navigate through the Support Portal
• Activate your account
• Create, Update and View a Support Ticket

Orders 5

• Create Order in Back Office for CSR
• Account User - Import Orders using Standard Mapping File
• Recurring Orders
• Route Management
• Import Orders Using Standard Mapping File

Drivers 2

• Driver Creation
• Driver Settlements

Administration 0

Accounts 9

• Account User Defined Fields
• Standard Invoice templates
• Add Item Workflow
• Notification Template
• How to verify if a SMS Notification will require more than one segment

View all 9

Pricing 3

• Pricing and Rate Tables
• Service Level Setup
• Pricing General Navigation

Dispatching 4

• Optimization and Auto Dispatch Troubleshooting Guide - On-Demand
• Route Container Statuses
• Grid-Based Dispatch Board
• Dispatch Board Routes

Settings 9

• Holiday Setup
• Extra Fee Setup
• Content Template
• High level structure for Tenant - Company - Account
• Parcel Types

View all 9

Customer Portal 10

• Customer Portal Getting Started Guide: Table of Contents
• Introduction
• Your Dashboard
• How to Book an Order
• How to Work Faster by Using Order Templates

View all 10

Delivery App 7

• User Guide Menu
• Introduction
• Android Installation, Login and Device Setup
• iOS Installation, Login and Device Setup
• First Time: Verifying your Settings

View all 7

Driver App 1

• Install the Driver App

Device (Scanner and Phone) Setups and Information 3

• Dispatch Science Supported Browsers/OS/Android/Scanners
• Setting Up and Using the Symbol CS3070 Scanner
• Setting up the TC26 and TC77 Scanner

Exporting Data from DS 2

• OData
• OData Status ID Definition

Batch Update Tool 2

• Install Dispatch Science Batch Tool
• Batch Update Tool

API 0

User Interface 0

Self-Serve 1

• Basic Self-Serve Order Creation & Modification

Release Version 1.58 - To be released June 12 2023 0

Release Version 1.57 - Released May 15th 2023 2

• New Features for Release 1.57
• Bug Fixes for Version 1.57

Release Version 1.56 - Released April 4th 2023 2

• New Features for Release 1.56
• Bug Fixes for Version 1.56

Release Version 1.55 - Released March 6 2023 2

• New Features Release 1.55
• Bug Fixes for Release 1.55

Release Version 1.54 - Released February 13 2023 2

• New Features for Release 1.54
• Bug Fixes For Release 1.54

Release Version 1.53 - Released on December 14 2022 2

• New Features for Release 1.53
• Bug Fixes For Release 1.53

Release Version 1.52 - Released on November 7 2022 2

• New Features for Release 1.52
• Bug Fixes For Release 1.52

Release Version 1.51 - Released on October 18 2022 2

• New Features for Release 1.51
• Bug Fixes For Release 1.51

Release Version 1.50 - Released September 14 2022 2

• New Features for Release 1.50
• Bug Fixes For Release 1.50

Release Version 1.49 - Released August 16 2022 2

• New Features for Release 1.49
• Bug Fixes For Release 1.49

Release Version 1.48 - Released July 5 2022 2

• New Features for Release 1.48
• Bug Fixes For Release 1.48

Release Version 1.47 - Released June 1 2022 2

• New Features for Release 1.47
• Bug Fixes For Release 1.47

Release Version 1.46 - Released May 3 2022 2

• New Features for Release 1.46
• Bug Fixes for Release 1.46

Release Version 1.45 - Released April 4, 2022 2

• New Features for Release 1.45
• Bug Fixes for Release 1.45

Release Version 1.44 - Released Feb 21, 2022 2

• New Features for Release 1.44
• Bug Fixes for Release 1.44

Release Version 1.43 - Released January 31, 2022 2

• New Features for Release 1.43
• Bug Fixes for Release 1.43

Release Version 1.42 - Released December 15 2021 2

• New Features for Release 1.42
• Bug Fixes for Release 1.42

Release Version 1.41 - Released Late November 2021 1

• New features for Release 1.41

Release Version 1.40 - Released November 9, 2021 2

• New Features for Release 1.40
• Bug Fixes for Release 1.40

Release Version 1.39 - Released September 28 2

• New Features for Release 1.39
• Bug Fixes for Release 1.39

Release Version 1.38 - Released September 7, 2021 2

• New Features for Release 1.38
• Bug Fixes for Release 1.38

Release Version 1.36 - Released July 13, 2021 2

• New Features for Release 1.36
• Bug Fixes for Release 1.36

Release Version 1.35 - Released June 9 2021 2

• New Features for Release 1.35
• Bug Fixes for Release 1.35

Release Version 1.34 - Released May 10, 2021 2

• New Features for Release 1.34
• Bug Fixes for Release 1.34

Release Version 1.33 - Released March 11, 2021 2

• New Features for Release 1.33
• Bug fixes for Release 1.33

Release Version 1.32 - Released February 25, 2021 2

• New Features for Release 1.32
• Bug Fixes for Release 1.32

Release Version 1.31 - Released January 17, 2020 2

• New Features for Release 1.31
• Bug Fixes for Release 1.31

Release Version 1.30 - Released, 1st week of December 2

• New Features for Release 1.30
• Bug Fixes for Release 1.30

Release Version 1.29 - Released November 13 2020 2

• New Features for Release 1.29
• Bug Fixes for Release 1.29

Release Version 1.28 - Released November 2 2020 2

• New Features for Release 1.28
• Bug Fixes for Release 1.28

Release Version 1.27 - Released September 2020 2

• New Features for Release 1.27
• Bug Fixes for Release 1.27

Release Version 1.26 - Released August 28 2020 2

• New Features for Release 1.26
• Bug Fixes for Release 1.26

Release Version 1.25 - Released July 15 2020 2

• New Features for Release 1.25
• Bug Fixes for Release 1.25

Release Version 1.24 - Released June 23 2020 2

• New Features for Release 1.24
• Bug Fixes for Release 1.24

Release Version 1.23 - Released June 9 2020 2

• Bug Fixes for Release 1.23
• New Features for Release 1.23

Release Version 1.22 - Released May 20 2020 2

• Bug Fixes for Release 1.22
• New Features for Release 1.22

Release Version 1.21 - Released April 9 2020 2

• Bug Fixes for Release 1.21
• New Features for Release 1.21

Release Version 1.20 - Released March 18 2020 2

• Bug Fixes for Release 1.20
• New Features for Release 1.20

Release version 1.19 - Released February 21 2020 2

• Bug Fixes for Release 1.19
• New Features for Release 1.19

Release version 1.18 - Released February 5 2020 1

• New Features for Release 1.18

Release version 1.17 - Release January 22 2020 2

• New Features for Release 1.17
• Bug Fixes for Release 1.17

Release version 1.15 - Released December 10 2019 2

• Bug Fixes for Release 1.15
• New Features for Release 1.15

Release version 1.14 - Released November 6 2019 2

• Bug Fixes for Release 1.14
• New Features for Release 1.14

Release version 1.13 - Released October 17 2019 2

• Bug Fixes for Release 1.13
• New Features for Release 1.13

Release version 1.12 - Released September 17 2019 2

• New Features for Release 1.12
• Bug Fixes for Release 1.12

Release version 1.11 - Released August 6 2019 2

• New Features for Release 1.11
• Bug Fixes for Release 1.11

Release version 1.10 - Released July 2 2019 2

• New Features for Release 1.10
• Bug Fixes for Release 1.10

Release version 1.9 - May 14 2019 1

• Bug Fixes for Release 1.9

Release version 1.8 - May 7 2019 2

• New Features for Release 1.8
• Bug Fixes for Release 1.8

Release version 1.7 - April 24 2019 2

• New Features for Release 1.7
• Bug Fixes for Release 1.7

Release version 1.6 - April 2 2019 2

• New Features for Release 1.6
• Bug Fixes for Release 1.6

Release version 1.5 - February 12 2019 2

• New Features for Release 1.5
• Bug Fixes for Release 1.5

Release version 1.4 - January 21 2019 2

• New Features for Release 1.4
• Bug Fixes for Release 1.4

Release version 1.3 - January 3 2019 2

• New Features for Release 1.3
• Bug Fixes for Release 1.3

Release version 1.2 - December 14 2018 2

• New Features for Release 1.2
• Bug Fixes for Release 1.2

Release version 1.1 - October 22 2018 2

• New Features for Release 1.1
• Bug Fixes for Release 1.1

Release version 1.0 - September 11 2018 2

• New Features for Release 1.0
• Bug Fixes for Release 1.0

App Release Notes 21

• Release notes for version 1.38.770
• Release notes for Driver app version 1.33.720
• Release Notes for Driver App version 1.31.710
• Release Notes for Driver App Version 1.25.687
• Release Notes for Driver App version 1.23.668

View all 21

1.57 1

• What's New

1.56 1

• What's New

1.55 1

• What's New

1.53 1

• What's new

1.51 1

• What's new

1.50 1

• What's new

1.49 1

• What's new

1.48 1

• What's New

1.47 1

• What's New

1.46 1

• What's new

User Guide 13

• User Guide Menu
• The Dispatch Science Driver App is here to make your work easier
• Android Installation, Login and Device Setup
• iOS Installation, Login and Device Setup
• Getting to Know Your Driver App

View all 13

1.45 1

• What's new

1.44 1

• What's new

1.43 1

• What's new

1.42 1

• What's new

1.40 1

• What's New

1.38 1

• What's New

1.34 1

• What's New

1.33 1

• What's New

1.31 1

• What's new

Guía del usuario 0

Transactions 0

DS Tool Guides 0

Onboarding 1

• Configure an Instance: Company to Invoice

Release Notes Videos 1.36 - 1.44 1

• Release Notes Videos 1.36 - 1.44

FAQ (DS) 14

• Cannot edit an order from the Order List
• Setting up ID
• Adjustments and Deductions not showing on the Driver Settlement
• When creating an order, suggestions are not presented as I type the delivery address
• My order shows an incorrect price when using a price list by zone,

View all 14

FAQ (Driver App) 4

• Driver is logged in the Driver App but is not locating on the Dispatch Board
• Driver does not show on the Dispatch Board but he is on duty
• Driver App displays incorrect time on orders
• What is sent to each Map type in Driver App?