Dispatch Science

Getting Started on the Support Portal 3

• Navigate through the Support Portal
• Activate your account
• Create, Update and View a Support Ticket

Orders 6

• Create Order in Back Office for CSR
• Create Orders for Account Users and Admins
• Account User - Import Orders using Standard Mapping File
• Recurring Orders
• Route Management

View all 6

Driver 1

• Driver Settlements

Accounts 9

• Account User Defined Fields
• Standard Invoice templates
• Content Template
• Add Item Workflow
• Notification Template

View all 9

Pricing 2

• Pricing and Rate Tables
• Service Level Setup

Dispatching 3

• Optimization and Auto Dispatch Troubleshooting Guide - On-Demand
• Route Container Statuses
• Grid-Based Dispatch Board

Settings 6

• Holiday Setup
• Extra Fee Setup
• High level structure for Tenant - Company - Account
• Parcel Types
• Addresses

View all 6

Customer Portal 9

• Customer Portal Getting Started Guide: Table of Contents
• Introduction
• Your Dashboard
• How to Book an Order
• How to Work Faster by Using Order Templates

View all 9

Delivery App User Guide 7

• User Guide Menu
• Introduction
• Android Installation, Login and Device Setup
• iOS Installation, Login and Device Setup
• First Time: Verifying your Settings

View all 7

Device (Scanner and Phone) Setups and Information 4

• Dispatch Science Supported Browsers/OS/Android/Scanners
• Setting Up and Using the Symbol CS3070 Scanner
• Setting up the TC26 and TC77 Scanner
• Install the Driver App

Exporting Data from DS 2

• Extracting Information from Dispatch Science to Excel using OData
• OData Status ID Definition

Batch Update Tool 2

• Install Dispatch Science Batch Tool
• Batch Update Tool