Dispatch Science

Getting Started on the Support Portal 3

• Navigate through the Support Portal
• Activate your account
• Create, Update and View a Support Ticket

Orders 5

• Create Order in Back Office for CSR
• Account User - Import Orders using Standard Mapping File
• Recurring Orders
• Route Management
• Import Orders Using Standard Mapping File

Drivers 2

• Driver Creation
• Driver Settlements

Accounts 9

• Account User Defined Fields
• Standard Invoice templates
• Add Item Workflow
• Notification Template
• How to verify if a SMS Notification will require more than one segment

View all 9

Pricing 2

• Pricing and Rate Tables
• Service Level Setup

Dispatching 4

• Optimization and Auto Dispatch Troubleshooting Guide - On-Demand
• Route Container Statuses
• Grid-Based Dispatch Board
• Dispatch Board Routes

Settings 9

• Holiday Setup
• Extra Fee Setup
• Content Template
• High level structure for Tenant - Company - Account
• Parcel Types

View all 9

Customer Portal 10

• Customer Portal Getting Started Guide: Table of Contents
• Introduction
• Your Dashboard
• How to Book an Order
• How to Work Faster by Using Order Templates

View all 10

Delivery App 7

• User Guide Menu
• Introduction
• Android Installation, Login and Device Setup
• iOS Installation, Login and Device Setup
• First Time: Verifying your Settings

View all 7

Driver App 1

• Install the Driver App

Device (Scanner and Phone) Setups and Information 3

• Dispatch Science Supported Browsers/OS/Android/Scanners
• Setting Up and Using the Symbol CS3070 Scanner
• Setting up the TC26 and TC77 Scanner

Exporting Data from DS 2

• OData
• OData Status ID Definition

Batch Update Tool 2

• Install Dispatch Science Batch Tool
• Batch Update Tool

Self-Serve 1

• Basic Self-Serve Order Creation & Modification