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User Guides
Getting Started on the Support Portal
3
Navigate through the Support Portal
Activate your account
Create, Update and View a Support Ticket
Orders
5
Create Order in Back Office for CSR
Account User - Import Orders using Standard Mapping File
Recurring Orders
Route Management
Import Orders Using Standard Mapping File
Drivers
2
Driver Creation
Driver Settlements
Accounts
9
Account User Defined Fields
Standard Invoice templates
Add Item Workflow
Notification Template
How to verify if a SMS Notification will require more than one segment
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Pricing
2
Pricing and Rate Tables
Service Level Setup
Dispatching
4
Optimization and Auto Dispatch Troubleshooting Guide - On-Demand
Route Container Statuses
Grid-Based Dispatch Board
Dispatch Board Routes
Settings
9
Holiday Setup
Extra Fee Setup
Content Template
High level structure for Tenant - Company - Account
Parcel Types
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Customer Portal
10
Customer Portal Getting Started Guide: Table of Contents
Introduction
Your Dashboard
How to Book an Order
How to Work Faster by Using Order Templates
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Delivery App
7
User Guide Menu
Introduction
Android Installation, Login and Device Setup
iOS Installation, Login and Device Setup
First Time: Verifying your Settings
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Driver App
1
Install the Driver App
Device (Scanner and Phone) Setups and Information
3
Dispatch Science Supported Browsers/OS/Android/Scanners
Setting Up and Using the Symbol CS3070 Scanner
Setting up the TC26 and TC77 Scanner
Exporting Data from DS
2
OData
OData Status ID Definition
Batch Update Tool
2
Install Dispatch Science Batch Tool
Batch Update Tool
Self-Serve
1
Basic Self-Serve Order Creation & Modification
Help Desk Software
by Freshdesk Support Desk