FAQ (Driver App)

Driver is logged in the Driver App but is not locating on the Dispatch Board
If the driver is not being located on the Dispatch Board, navigate to Drivers in Dispatch Science Back Office and open the driver. Verify that Location S...
Tue, 13 Nov, 2018 at 11:20 AM
Driver does not show on the Dispatch Board but he is on duty
Driver is set to off duty on Dispatch Board even if he is on duty on his Driver App.  His location is updated on the Back Office in the driver details.  ...
Fri, 15 Feb, 2019 at 2:16 PM
Driver App displays incorrect time on orders
If the order pickup and delivery times on the Driver App are not the same as what is displayed in Dispatch Science, the driver phone is not using the same t...
Wed, 3 Apr, 2019 at 5:38 PM