FAQ (Orders)

Cannot edit an order from the Order List
Orders that are delivered cannot be edited from the Order List, they can only be edited in the Dispatch Board. If you cannot find the order on the Dispatch ...
Thu, 6 Sep, 2018 at 3:18 PM
When creating an order, suggestions are not presented as I type the delivery address
Sometimes the browser will cache data, doing the force refresh will clear the cache. A force refresh is done by hitting CTRL+F5.
Thu, 6 Sep, 2018 at 3:49 PM
My order shows an incorrect price when using a price list by zone,
Verify that the from and to zones are the correct zones for your pricing by opening the order and hovering over the i for the delivery charge. If one or ...
Tue, 13 Nov, 2018 at 9:21 AM
My order shows as invalid on my Dispatch Board
A price set to 0 in the price list or with a blank price will come up as 0$ in the order.  0$ delivery charge will show as invalid in the Dispatch board. 
Thu, 6 Sep, 2018 at 3:58 PM
Tracking page or Dispatch Board showing incorrect time
The Tracking page and the Dispatch Board use the computer time zone to display the order information: Pickup, Delivery window, order history. If you see the...
Wed, 3 Apr, 2019 at 3:46 PM
Cannot create or open an order in Internet Explorer
Please note that Dispatch Science does not support Internet Explorer starting June 7 2019.  Please switch to one of the supported browsers. See article for...
Thu, 23 May, 2019 at 10:29 AM
Orders do not show grouped
Orders stops are grouped by Accounts. If you have multiple orders from different accounts at the same location, the orders will be grouped for each account ...
Thu, 9 Apr, 2020 at 12:29 PM
I lost my stops on the Dispatch Board map
If you no longer see your stops on the Dispatch Board map and refreshing the page does not work, zoom out to see where the orders are located and zoom back ...
Fri, 29 May, 2020 at 8:45 AM
Time zone display in Dispatch Science
Please see below how time zones are displayed in Dispatch Science. Glossary  Tenant Time Zone: The main time zone of your central location.  User Time...
Wed, 17 Mar, 2021 at 8:57 AM
Time Zones Used in Service Level Schedules
In the Service Level Schedule, Hours of Operations and Order Creation Cutoff Time are not specific to one Time Zone. The times entered in those fields will ...
Thu, 15 Jul, 2021 at 2:52 PM