Dispatch Science

Orders that are delivered cannot be edited from the Order List, they can only be edited in the Dispatch Board. If you cannot find the order on the Dispatch ...

The ID can be alphanumeric and use 2 special characters: - and _

Adjustments and deductions on Driver Settlement are associated to the default company. If no default company was selected, these will not be applied.

Sometimes the browser will cache data, doing the force refresh will clear the cache. A force refresh is done by hitting CTRL+F5.

Verify that the from and to zones are the correct zones for your pricing by opening the order and hovering over the i for the delivery charge. If one or ...

A price set to 0 in the price list or with a blank price will come up as 0$ in the order.  0$ delivery charge will show as invalid in the Dispatch board. 

The Tracking page and the Dispatch Board use the computer time zone to display the order information: Pickup, Delivery window, order history. If you see the...

Please note that Dispatch Science does not support Internet Explorer starting June 7 2019.  Please switch to one of the supported browsers. See article for...

Orders stops are grouped by Accounts. If you have multiple orders from different accounts at the same location, the orders will be grouped for each account ...

If you no longer see your stops on the Dispatch Board map and refreshing the page does not work, zoom out to see where the orders are located and zoom back ...