Geofencing Setup Pickup/Delivery Radiuses

When a driver picks up or delivers an order, their geolocation is compared to the pickup or delivery address geolocation.

• Inside validation radius: The driver can complete the pickup or delivery.

• Outside validation radius: The driver receives a message to contact their dispatcher.

In some cases, the address may cover a large area, and a single validation radius may not be sufficient. To handle this, a second geofence (extended radius) can be configured.

• Within extended validation radius: If the driver is outside the validation radius but within the extended radius, they will receive a warning message. The driver must acknowledge the warning but can still complete the pickup/delivery without contacting the dispatcher.

Both the validation radius and the extended radius are configured in the Driver Profile.

Enter or Edit Validation Radiuses

1. Go to Drivers > Profiles.

2. From the list of profiles, click on the profile you want to edit.

   • Default values: 200m / 656ft (validation radius) and 500m / 1640ft (extended radius).

3. In the Address Validation section:

   • Update the validation radius (meters or feet). This defines the strict pickup/delivery range.

   • Update the extended validation radius (meters or feet). This defines the extended range where a driver can still complete the action after acknowledging a warning.
     

4. Review additional geolocation options (see below).

5. Click Save.

6. Note: Changes will only take effect after the driver logs out and back into the Driver App.

Additional Geofencing Options

The following options can be enabled to adjust or override geolocation verification:

• Ignore Driver Geolocation Verification at Pickup in Driver App

  • When enabled, the system skips geolocation verification during pickup. Drivers can complete pickups even if they are outside the configured geofence.

• Ignore Driver Geolocation Verification at Delivery in Driver App

  • When enabled, the system skips geolocation verification during delivery. Drivers can complete deliveries without being restricted by their location relative to the geofence.

• Ignore Driver Geolocation Verification in Disconnected Mode

  • When the Driver App is offline (disconnected mode), geolocation verification can be bypassed to ensure pickups and deliveries can still be completed.