At Risk Orders

Dispatch Science provides tools to help identify and manage orders that are at risk of being late. These features ensures that your operations remain efficient and your customers stay satisfied.

Only Orders with a Service Level where the At Risk Threshold (minutes) is set will be verified for At Risk status.

How Dispatch Science determines if an Order is At Risk of being late

The rule to determine if an Order is At Risk will depend on if the Order has an ETA or not.

Orders without an ETA

Orders without an ETA would be orders that are not yet dispatched to a Driver or orders that are dispatched but where the Drivers is not on duty or not sharing his location.

The Current time is compared against the Due Time or pickup/delivery window end. 

• Order is At Risk if the difference between the Current time and end window, for the pickup or the delivery, is within the defined number of minutes set on the Service Level.

Orders with an ETA

Orders with an ETA would be orders that are dispatched to Drivers where the Driver is on duty and sharing his location. In this case, the stops would be optimized and an ETA would be assigned to each stop. 

In this case the ETA is compared against the Due Time or pickup/delivery window end. 

• Order is At Risk if the difference between the ETA and end window, for the pickup or the delivery, is within the defined number of minutes set on the Service Level .
• Order is At Risk if the ETA is after the pickup or delivery's end windows.  

Setup the At Risk Threshold on Service Levels

1) Open the Service Level Schedule containing the Service Levels that need to be setup with the At Risk Threshold by clicking in the Back Office on Pricing menu then on Service Levels.

In the list of Service Level Schedules, click on the Schedule to modify.

2) In the list, click on the Service Level to modify:

3) Enter the number of minutes where the Order will be considered at risk:

4) Click on Save.

5) Repeat for each Service Level.

At Risk Indicators

There are different areas where you can see the At Risk indicators in Dispatch Science and the Driver App.

Dispatch Science Dispatch Boards

On the Dispatch Boards, you will be able to view the At Risk indicator on Orders and also filter to view the At Risk Orders.

Map View Indicators

At Risk Orders are marked with a visual indicator on the map view, allowing dispatcher to quickly identify and address them:

Order List on Map Board

Driver List on Map Board

Driver Details Order List

Driver List Stop List (without and with an ETA)

Grid Board Orders

Grid Board/Map Board Order Details

Grid Board Driver List with Orders

Filters

Grid Board/Map Board Filters

At Risk:

Late or At Risk