Managing Addresses in Dispatch Science: Ensuring Accurate Geolocation and Order Creation

Managing Addresses in Dispatch Science: Ensuring Accurate Geolocation and Order Creation

Accurate address entry is crucial to smooth operation in Dispatch Science, whether creating orders, managing geolocations, or ensuring efficient pickups and deliveries. Occasionally, users may encounter issues with addresses not populating correctly during order creation or experiencing inaccurate geolocation. This may be due to entering incorrect latitude and longitude coordinates or having an address that Dispatch Science could not geocode.

Utilizing Global Addresses in Dispatch Science

In Dispatch Science, Global Addresses offer a solution to these challenges. A Global Address is an address manually added by a user when an address fails to be automatically geocoded by the system. This feature provides flexibility for those locations that may not be immediately recognized by Dispatch Science’s geolocation services.

However, while Global Addresses allow users to proceed without delay, they also require careful attention. Because these addresses are manually entered, they can occasionally contain inaccuracies. To ensure reliability and minimize geolocation issues, Global Addresses should be reviewed and corrected as needed.

Use Cases for Global Addresses

Global Addresses can be beneficial across various Dispatch Science workflows, including:

Internal Orders: When dispatch staff create orders directly in the system.

Self-Serve Orders: Orders placed by clients using the self-service portal.

Order Imports: Bulk imports of orders where some addresses may be missing geolocation data.

API Integration: Orders created through API calls, allowing integrated applications to leverage manually added Global Addresses.

Maintaining Address Accuracy for Better Pickup and Delivery Outcomes

Effective address management is essential for accurate order handling. Regularly reviewing and maintaining address entries, especially manually added Global Addresses, helps Dispatch Science ensure smooth and efficient pickups and deliveries. This proactive approach minimizes delays and enhances customer satisfaction by reducing the risk of incorrect or ambiguous location data.

Example Scenario: Address Not Populating Correctly

In the example below, a user entered a correct address that was initially not populating as expected. This was likely due to an issue with geocoding or incorrect coordinate input. By reviewing and correcting the Global Address entry, the user ensured the address was accurate, allowing the system to recognize it correctly in future operations.

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Step 1: To resolve this, please click the highlighted box below.

Step 2: Once you click on the highlighted box, the global address book will appear. Be sure to complete all the highlighted sections, as this will enhance the accuracy of pickups and deliveries.

Step 3: It’s important to obtain the longitude and latitude from Google Maps or any other trusted source to ensure accuracy. In the example below, I acquired the latitude and longitude by right-clicking on the address in Google Maps and copying the coordinates.

Step 4: Enter this information into the global address and save your changes. You will see that the location has been updated and geolocated on the map.

Global Addresses in Dispatch Science provide a valuable tool for handling challenging locations but must be carefully managed. For optimal operation, we recommend regularly checking and validating these entries, especially for high-traffic or frequently used locations. Should any further issues arise or additional assistance be required, Dispatch Science’s support team is available to provide guidance and troubleshoot as needed.