Communications, Phone, text and Chat

This section describes the communication capabilities of the Driver App.

Phone

Calling dispatch is a simple 3 tap process:

1) Tap the "Settings" menu

2) Tap  "Call Dispatch Office"

3) Tap the Call icon on your phone

Calling a pick-up or delivery contact is just as easy:

1) In "My Run", tap the "Stop Details" chevron

2) Tap the contact's phone number:

3) Tap the Call icon on your phone

Calling the client (who booked the order) follows a similar process, but you can also send a text:

1) In "My Run", tap the "Stop Details" chevron

2) Tap the contact's phone number

3) Tap the Call icon to phone the client or tap the chat icon to send a text message

Chat

Chatting with dispatch is easy with the Driver App dedicated chat function.

1) Tap the "Chat" icon on the navigation menu

2) Start chatting with dispatch like you would in any common chat application using the bottom part of the screen to enter your text and tapping "SEND" to send your message.

3) Group chats are also possible if allowed by Admin. In that cast, a different icon will appear indicating that it's a group message. If you respond privately, a sub-chat icon will also appear:

3) You can also launch a new chat by tapping on NEW CHAT. Note that your administrator must have enabled chat channels that include you in advance in order for you to see them.