Auto Dispatch

Auto-Dispatch Does Not Dispatch to Driver Going Off-Duty  

The Auto-Dispatch system recognizes drivers who will be GoingOffDuty as having the same status as OffDuty, in that they will not be dispatched more orders.

In order to have this ability the driver’s profile must be set in Work Hours Options with “Enable Going Off Duty Status”.

If the Driver’s profile is set accordingly, the driver can select to modify their status in the driver app and subsequently select “Going Off Duty”.

Schedule Based Drivers Eligible for Auto-Dispatch

In previous releases, only Drivers in Optimization mode for Shortest Time were eligible to receive orders from the Auto-Dispatch. 

Now, Drivers in the Schedule Based Optimization mode will also be able to receive orders. Orders will be assigned or suggested depending on the Auto-Dispatch mode. New orders can then be added between a Driver's schedule-based orders. 

Dismissed by Driver or Unassigned by Dispatcher Orders

In previous versions, when Orders were either dismissed by a driver or unassigned by a dispatcher, the Orders would no longer be part of the Order pool that could be Auto-dispatched or suggested by the Assisted Auto-dispatch, thus requiring a manual intervention from the Dispatcher to dispatch those Orders manually.

These dismissed/unassigned Orders will now be available for Auto-dispatching. However, since they were dismissed by the Driver or unassigned from them, an exception will be added to those Orders to ensure that they are not Auto-dispatched or suggested by the Assisted Auto-dispatch to that same Driver.

Turn On and Off Auto-Dispatching for Specific Drivers

Drivers can now be removed from the Auto-dispatch or the Assisted Auto-dispatch by updating the Auto-Dispatch field in the Driver's Driver Options section. 

All drivers including archived drivers, will be set as Included in the Auto-dispatch/Suggested Auto-dispatch to keep the current functionality.

To turn On or Off Auto-Dispatch/Suggested Auto-Dispatch for a Driver:

1) Open Drivers then click on the Driver to modify.

2) Click on Edit in the Driver options section.

3) Click in the Auto-Dispatch field and select Excluded to exclude the driver and Included to include the driver:

4) Click Save.

Driver must nevertheless be setup with the Auto-dispatch zones, be online and On duty in order to receive orders even if he is included in the Auto-Dispatch.

Grid Board Driver Details

The Auto-dispatch status was added to the Driver details to indicate if the Driver is excluded from the Auto-dispatch/Suggested Auto-dispatch: