What's New

Modified on Thu, 30 Nov, 2023 at 1:45 PM

Add Items to License Plates

You now have the ability to add items to a license plate while scanning at checkpoint, adding items to a stop or scanning at pickup or delivery.


Adding Items to License Plate while Adding Item in Stop Items Section

1) Open a Stop, scroll down to Items sections and tap to open:

2) In the Items section, tap on Add Item. The workflow will start. When you are at the barcode scanning step, you will notice the new License Plate button in the top right:

3) Tap on the License Plate icon, it will become red.

4) Scan/type an existing License Plate barcode, then tap YES to edit the License Plate:

OR Scan/type a new License Plate barcode to create a new license plate.

a) Scan the new items.

Notice the count on the License Plate will increase.

b) Tap DONE when all added barcodes are scanned.

c) Complete the workflow if needed, then tap on ADD in top right corner:

If there are any issues when adding the new barcode to the License Plate, you will see them now.

For instance, if a barcode matches more than one Order, the barcode will not be added to the License Plate but will be added to the Order.

5) You will be returned to the Parcels List, and the items that had no issues will be added to the Order and also added to the License Plate.

While scanning, if different items need to be placed in different License Plates, you can close the License Plate by tapping on the red License Plate icon and it will turn black.

Tap on the License Plate to reopen it, it will then turn red and scan the new License Plate.

Start scanning the items for this License Plate. Once done, follow step 4.



Adding Items to License Plate while Scanning at Pickup or Delivery

1) Scanner opens to allow scanning of barcodes. On the top right, beside the exception code icon, you will see the License Plate icon.

2) Tap on the License Plate icon. It will turn red.

Scan or type the License Plate barcode. If it exists, tap Yes to edit, otherwise the new License Plate will open.

3) Scan or type the barcodes.

You will see the number of items go up at the bottom of the screen as well as in the License Plate.

If different items need to be placed in different License Plates, simply tap on the red License Plate icon to close it, it will turn black.

Tap on the License Plate icon to open it, it will turn red. Scan the other License Plate, Yes if you need to edit, then scan the items.

4) Once done adding items to the License Plate, tap on the Red License Plate icon to close it.

5) Tap Complete, then review Exception codes and go through the workflow.

When adding items in an Order while scanning at Pickup or Delivery, the License Plate selected will be the one in effect when items are added.

If you need items added to different License Plates, complete the Add item workflow to return to the Pickup or Delivery scanner. There you will be able to close the License Plate by tapping it and reopen a new one by tapping it again and scanning the new License Plate barcode.



Add Items to License Plate while Scanning at Checkpoint

1) Open a Checkpoint on My Run or in Warehouse.

2) Scanner opens to allow scanning barcodes.

3) On the top right, beside the exception code icon, you will see the License Plate icon:

4) Tap on the License Plate icon, it will turn red.

Scan or type the License Plate barcode. If it exists, tap Yes to edit otherwise the new License Plate will open.

5) Scan or type the barcodes.

You will see the number of items go up at the bottom of the screen as well as in the License Plate.

If different items need to be placed in different License Plates, simply tap on the red License Plate icon to close it. Tap on the black License Plate icon to open and scan/type the other License Plate barcode to open it. Tap Yes if the License Plate already exist to edit it. Continue scanning the items.

6) Tap on the red License Plate icon to close it once done adding items to the License Plate.

7) Tap Complete to close the Checkpoint. When adding items in an Order while scanning at Checkpoint, the License Plate selected on the Checkpoint scanner will be the one in effect for all items added.

If new items need to be added to different License Plates, complete the Add item Workflow to return to the Checkpoint scanner. Tap it again to open the other License Plate. Scan the License Plate barcode. Tap Yes if it needs to be edited and add the other item barcodes.



Review or Edit License Plate while Scanning

1) Tap on the License Plate:

2) The list of items will open:

3) To remove an item from the License Plate if it was scanned by error:

- tap on the garbage can icon to the right of the item.

The item will be automatically removed.

4) Click OK to return to the scanner.



Adding/Editing Driver Picture in Settings

When given access, you can add your picture to the Driver App so it can display as your Driver for the Dispatcher. You will be able to crop the picture before you save it.

1) Depending on the edit access provided (picture vs basic information)

This will be available if you have access to change the picture.

Picture edit access:

1) Click on the pencil icon on the picture.

Basic Information Access with picture:

1) Click on the pencil in basic information:

2) Click on the picture to change the picture:

3) Select Camera or Image Library

4) Either take a picture if using Camera or select a picture in your Image Library.

The photo is displayed. You will be able to crop or change the orientation:

Click on the crop tool icon

Take any of the corners, sides, top or bottom to crop the picture.

Once done, click on the checkmark to save the changes or X to ignore the changes.

Click on Done when picture is ready to upload.

Click OK when picture has been uploaded:

You may need to refresh by pulling down on the Settings to view the new picture.



Scanning at Pickup and Delivery

To speed up scanning at Pickup and Delivery, the panel indicating the Order number, position, etc, that was showing will no longer be displayed.

It will now show as follow:

To show the progression, you can tap on See Items.

The scanned items show as checked and unscanned items as unchecked.



Bug Fixes

- The notification channels in Settings on Android were all named Default:

This was fixed to show the correct notification types once these notifications are received on the Driver App:

- When Driver App notifications were turned off on Android, it would show an empty alert.

- On Stop Details, when driver arrived at location, the page was not refreshed automatically to show Arrived at Location.

- When Orders were put on hold and released while the Driver was there, the time the Driver waited during the Order on hold was calculated. This was fixed to only start calculating the time when the Order was released.

- When resuming items scanning in pickup/delivery flow, if scan was cancelled then reopened, the scanned items were still showing as scanned.

- If the PREVENT DRIVERS THAT REPORT TO THIS DRIVER FROM VIEWING SETTLEMENTS option is checked on the first Driver and also on the Driver (second Driver) that is linked to the first Driver, the first Driver will not be able to see the second Driver's settlement.

- When Drivers were responding in Private on channels, all Drivers would receive the notifications.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article