What's New

Login

A maximum of 3 failed login attempts are now allowed on the Driver App. After 3 failed logins, the user/drivers will be locked out of Dispatch Science/Driver App for 30 minutes. User/Driver may request to have their passwords reset by an authorized internal user and this will unlock the user/driver account without the 30 minutes wait.

Dark Mode Support

When phone is set to Dark Mode, the Driver App will switch to Dark Mode as well:

Widgets on Android

You can now add 3 widgets on Android pertaining to your Driver App:

1) Number of orders not accepted with the option to accept all

2) Number of Orders by status (Not Accepted, Accepted, Picked Up, Delivered)

Showing Counts:

Showing Earning

3) Next Stop

Checkpoint Feature Modification

On the Warehouse module in the Driver App, the Checkpoint is now under the new + menu

License Plate Feature

This new feature allows drivers to group orders together under a License Plate to speed up the pickup/delivery by scanning the License Plate barcode to select all orders items that were scanned under the License Plate.

Create a License Plate

1) On the Driver App, tap on Warehouse module and tap on the new + Menu. In the next window, tap on License Plate.

2) In the License Plate, scan a License Plate barcode.

NOTE: License Plate barcodes must start with the prefix 'DSP' to be recognized.

If the License Plate was already created, Driver will be asked if the License Plate should be modified otherwise the License Plate will be created.

3) Scan the items to be added to the License Plate. Items can be Order parcels and/or a License Plate

As items are scanned, you will notice the number of items increase.

You can review the items by tapping on See Items and remove any items that should not have been scanned by tapping its trash can.

Tap on OK to return to the scan window.

4) Once all items/license plates are scanned, tap on Complete.

If one or more order was partially scanned, Driver will be asked if partial orders should be included.

Edit a License Plate

1) On the Driver App, tap on Warehouse icon and tap on + sign. In the next window, tap on License Plate:

2) In the License Plate, scan a License Plate barcode.

3) You will be asked if the License Plate should be edited, tap Yes.

4) You will be in the Scan window.

a) Scan additional packages or license plates to add new items/license plates

b) Tap on items to see the list and use the trash can to delete scanned items from the License Plate.

5) Tap on Complete when done.

Delete a License Plate

1) On the Driver App, tap on Warehouse icon and tap on + sign. In the next window, tap on License Plate:

2) In the License Plate, scan a License Plate barcode.

3) Tap on trash can beside license plate number to delete the license plate. You will be asked to confirm deletion.

Using License Plate when Picking up and Delivering Orders

The process will be transparent to the Driver.

1) When a driver picks up or delivers an order and scans a License Plate barcode rather than an Order item barcode, all items added to the License Plate will be selected to be picked up.

2) On Complete, all License Plate items will be selected.

Using License Plate when Reporting a Checkpoint

The process will be transparent to the Driver.

1) When a driver reports a checkpoint and scans a License Plate barcode rather than an Order item barcode, all items added to the License Plate will be added to the checkpoint.

2) On Complete, all License Plate items will be reported for this checkpoint.