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New features included in this release

Checkpoint scans can be saved by the driver on the Driver App even when GPS is not working, and uploaded later

It is now possible to assign fixed driver commissions on order templates and on orders

Three new reference fields are now available for custom inputs in the Customer Account profile

Company Billing Addresses can now be specified in Company Settings

A new Grid-Based Dispatch Board is now fully available 

Routed delivery capabilities have been enhanced

Attachments on orders can now be viewed directly by Customer Portal users

The Tenant API has new pull (get) capabilities


The release notes refer to different sections of the application:

Back Office: Where Customer Service Representatives (CSR) create and edit orders, create accounts, review drivers, etc.

Dispatch Board: Where Dispatchers assign orders to drivers, get notifications for invalid orders, etc.

Auto-Dispatch: This section refers to the automated order assignment setup and its process.

Administration: This section is in the Back Office but refers to sections only an administrator will use like Settings and Pricing.

Customer Portal: Where account users log in to create orders, view their order history, enter a credit card, etc.

Tracking site: Where customers enter a tracking number like the order ID or a reference number to view the status of their order.

Account API: API provided to your accounts to create, update and get orders. For documentation, please follow this link: https://api.dispatchscience.com/
Tenant API: API provided to you to create orders for your accounts, retrieve invoices and change invoice status. For documentation, please follow this link: https://api.dispatchscience.com/

Driver App version

A new version of the Driver App will be available shortly. In the meantime, you can continue to use your current version. 

Back Office

Driver Commissions

It is now possible to assign fixed driver commissions on order templates and on orders. These commissions will override any calculated commissions derived from other settings. If applied to an order template and until it is removed, the override will apply to all future orders created from the template.

Fixed driver commissions on Orders

To specify a fixed commission on a single order, create a new order of any type and click on Driver Info:

Check Flat rate commission and input the fixed commission amount. This will override and replace any other driver commissions already set-up in the system, including commissions found in Extras or Fuel surcharge.  

This option is not visible on the order creation section of the Customer portal

Fixed driver commissions on Order Templates

To apply a fixed commission on an order template, go to: Orders > Recurring Orders > Order Template, then  select New or select an existing template. In the template creation section, select Driver Info:

Check Flat rate commission, enter the fixed commission amount, and click Save. This will override and replace any other driver commissions already set-up in the template, including commissions from Extras or Fuel surcharge.  

Customer Information

New Custom Fields available in Customer Information

In situations when the customer account number does not provide enough information for your reporting needs, three additional custom fields have been added to the Company Information section. 

When you create a new customer or edit an existing one, you can now specify additional custom fields, called Other Info 1, 2 and 3:


Company Settings

Billing Addresses Now Available in Company Settings

Individual company billing addresses can now be specified for each company in Company Settings. Please contact Dispatch Science Customer Service if you wish to update custom reports or invoice templates.  

Dispatch Board

Grid-based Dispatch Board

A new Grid-based Dispatch Board is available. Please see the Grid-based User Guide for a complete functionality review.  

Routed Delivery

Routed work is continuing to see significant improvements. A separate Route Management User Guide is in preparation to describe the capabilities in detail. Meanwhile, new routing capabilities specific to release 1.23 are the following:

-Cancelling a Routed Order removes it from the Route and it becomes an On-Demand Order. If reactivated, it is an On-Demand Order

-When Reactivating a Delivered Routed Order, it stays routed so cannot re-dispatch to driver but can change the Routed Order to On-Demand in the Order Details section on the dispatch board.

-It is now possible to specify the color of a route on route setup by clicking on

A color guide will popup. Use the slider on the right, input a HEX code, or input RGBA units to select a color:

Click on to obtain a system-generated color.

It is also possible to set the color of a route on the dispatch board

1) Click at the top left of the route

2) Click Change route color

Use the color guide as described above to assign a color to the route.

On the dispatch board, it is also now possible to change the sorting of a route using drag & drop.

Click on a route to drag & drop it to another location:

It is also possible to toggle between showing/hiding the route orders shown on the map by checking the icon at the top left of the route:

The Order Information callout, when clicking on the order symbol appearing on the route map, has been improved: Placement of the order on the route (in this case 1st stop is pickup, and this is delivery stop number 32 of 43 in total for the route) is displayed on the top left of the callout:

To move the selected order to another route:

1) Click on theicon to launch a dialog box that allows the dispatcher to move the selected order to another route:

2) Click theicon to open the intended destination route:

3) Select Move to move the order to the selected route or Cancel.



A new Checkpoints report is now available. It can be downloaded from the Orders section and by selecting the Generate Report dropdown.

Customer Portal

Attachments to Orders

It is now possible for Portal users to view attachments such as BOL's, photo-proofs of delivery or other documents that are associated with orders directly in their Customer Portal. 

View attachments to orders in Customer Portal

In Customer portal, select My Orders and click on an order to open order details.

Click on Attachments on the far right of the screen to view order attachments:

Scroll over the icons at the top of the attachment to obtain contextual details about it:

Click on the attachment to view it in detail:


Tenant API

Get, post past order now includes items. 

Get settlement and update settlement status 

Get driver now returns the attributes on the driver