Understanding Order and Route statuses helps you track shipments accurately and manage dispatch operations efficiently within Dispatch Science.

Order Status Definitions

1) Active

Orders due today, as well as overdue orders (due before today) that have not yet been delivered or cancelled.

2) Received

Orders that have been created and received in the system but have not yet been dispatched to a driver.

3) Dispatched

Orders that have been sent to a driver but have not yet been accepted.

4) Assigned

Orders that have been accepted by a driver.

5) Picked Up

Orders that have been started by the driver (pickup completed and delivery process underway).

6) Delivered

Orders that have been completed by the driver today.

7) Late

Orders that have not been completed within the expected time window.

8) Held

Orders that have been placed on hold by either a dispatcher or a driver.

9) Invalid

Orders flagged as invalid due to issues such as:

• Incorrect or incomplete address

• Invalid date

• Incorrect service level

• Other data-related problems

These orders typically require correction before processing.

10) Future

Orders scheduled for tomorrow or any later date.

11) Cancelled

Orders that were cancelled today.

Route Status Definitions

Route statuses reflect the overall progress of a grouped set of orders assigned to a driver.

PLANNING

Routes that:

• Have not yet started

• Are still ahead of cutoff time

WAITING FOR DISPATCH

Routes that:

• Are past cutoff time

• Have not yet been dispatched

DISPATCHED

Routes that:

• Have been dispatched

• Are still ahead of cutoff time

DISPATCHED / WAITING

Routes that:

• Have been dispatched

• Are past cutoff time

• The driver has not yet started work

IN PROGRESS

Routes that:

• Are actively being completed

• Have at least one order marked as picked up

CLOSED

Routes that were manually closed by a dispatcher.